Our reception team is available 7-days a week, between 7 AM to 10 PM.

You can contact reception via phone on 03 8842 3009 or via email on info@luminasuites.com.au

Network ID: Apartment Number as displayed on your key tag.

Password: LuminaGuest

For Example:

If you are staying in apartment 1205W, look for 1205W network ID.

If you are staying in apartment 312E, look for 312E network ID.

In case of an emergency outside of our office hours, please contact the 24-hour concierge on

0452 245 889. All non-urgent inquiries can be resolved when our reception team is on-site.

Our check-out time is 10 AM. If you need to extend your check out, please contact our reception team on 03 8842 3009. Additional fees may apply.

If you are checking out before 7 AM, you may leave your keys with our Concierge team located at the main entrance on 105 Batman Street.

Car parking is available for an additional cost of $30 per night (subject to availability) and can be booked with our reception team. Please make sure you park in your designated bay to avoid your vehicle getting towed.

Luggage storage for the day is available within our office hours. Please speak to our reception team for further information.

Please note that the communal areas can only be used by registered Lumina Suites guests. Visitors are not allowed into the facilities.

Level 3 - East Tower

From 6 AM to 10 PM

Level 3 – East Tower

From 6 AM to 10 PM

There are bin chutes available on each floor inside the Waste Rooms near the lift lobby. Please note, only small garbage bags with general waste can be placed inside the chutes to prevent damage and blockages.

All recyclables, and large rubbish bags have to be disposed of using the large bins down on level B2, near the lift lobbies.

You can find pool towels and a spare quilt on the shelf, inside the bedroom cupboard.

We provide once a week complimentary full housekeeping service. If you require extra service during your stay, please refer to the housekeeping service information leaflet.